Policies

Return & Refund Policy

How payments work

All payments on this site are processed through TradeSafe, South Africa's trusted escrow service. Your money is never sent directly to the vendor — it is held securely until you return the item.

Your payment includes

  • Rental fee — for the rental period
  • VAT (15%) — South African value-added tax
  • Delivery fee — based on courier chosen (free for in-store pickup)
  • Security deposit — fully refundable if the item is returned undamaged

Return timeline

  • Return within 24 hours of rental end date — Full deposit refund (minus any damage deductions)
  • Late return (1-3 days after end date) — R100/day late fee deducted from deposit
  • Very late return (4+ days after end date) — Full deposit forfeited. Additional charges may apply.

Deposit refund process

  1. You return the item to the vendor (via courier or in-store)
  2. Vendor inspects the item within 3 business days
  3. If no damage: full deposit is released back to you
  4. If damage found: vendor submits a damage report with deduction amount
  5. You can acknowledge or dispute the damage report
  6. Deposit (minus any agreed deductions) is refunded via TradeSafe

Refunds typically take 3-5 business days to reach your account after release.

Cancellation policy

  • Before vendor confirms: Full refund, no questions asked.
  • After confirmation, before dispatch: Full refund minus R50 admin fee.
  • After dispatch: Return the item and your deposit will be refunded. Rental fee is non-refundable once dispatched.

Dispute resolution

If you disagree with a damage report or have any issues with your rental, TradeSafe provides independent dispute resolution. Both parties submit evidence and TradeSafe makes a fair determination.

Questions

Email us at [email protected]